Information Security Specialist
Are you passionate about technology? Join our growing team! AboutWeb, an award-winning IT solutions company, has been providing excellence in product development, application design, and cybersecurity solutions, since 1998.
We are a diverse blend of engineers, developers, and cybersecurity professionals, providing cutting-edge solutions to real-world issues and solving problems for clients.
AboutWeb is a subsidiary of Penacity, LLC.
Role Service Catalog Manager Location Temporary WFH due to COVID-19 McLean, VA Review opportunities for process enhancements and for improving the efficiency and effectiveness of the process.
Ensure that the Service Catalog Management process is fit for purpose.
Ensure that the Service Catalog is available, accurate, and meets IT Service Provider and End User needs.
Obtain and verify information to be included in the Service Catalog from the authorized Service Owners and other information providers.
.
Assist with the production and maintenance of accurate links to Service Level Agreements, Operating Level Agreements, Underpinning Contracts, the Service Portfolio, and the corresponding maintenance procedures.
Ensure each service has an identified Service Owner and Provider.
Record and manage all complaints and escalate, where necessary, to reach resolution.
Analyze and review Service Catalog and SLM agreements for referential integrity, and to ensure that the catalog and agreements consider the same service dependencies.
Organize and maintain the regular Service Catalog review activities with both Customers and Service Owners including.
Audit the Service Catalog Management process.
Coordinate and facilitate Service Catalog Management meetings to assess Service Catalog quality and value and to address any actionable gaps.
Ensure the publication of new Service Offering Ensure that the information in the Service Catalog is consistent with information in the Service Portfolio.
Experience performing the tasks above for a large IT organization.
Required Skills Bachelor's degree or relevant experience 5
years direct work experience in managing the business of IT including a minimum 2 years' experience with direct responsibility in the service catalog management field.
Strong knowledge of ITIL v3 Processes, especially Service Catalog Management.
Familiarity with ITIL v4.
Familiarity with Infrastructure technology - preferably network operations and voicevideo services Strong documentation, process analysis, design, and process improvement.
Experience in IT Operations Management disciplines ITIL Foundation Certified (v3 or v4) with at least one ITIL intermediate certification (or equivalent experience).
Experience using ticketing tools such as BMC Remedy, Service Now, or similar.
Good presentation and communications skills across multiple levels of the organization, including senior management.
Must be able to articulate messages across a variety of audiences.
Self-driven and ability to work independently.
Have great degree of technical understanding and literacy.
Strong customer service, analytical, research, interpersonal and problem-solving skills required.
Working knowledge of MS-Office products for Windows including Word, Excel, Visio, Project and SharePoint.
Ability to obtain and maintain a Public Trust.
If you are interested in applying for this job, or if you know someone who is (we offer referral bonuses), please get in touch with us at AW.
Estimated Salary: $20 to $28 per hour based on qualifications.
We are a diverse blend of engineers, developers, and cybersecurity professionals, providing cutting-edge solutions to real-world issues and solving problems for clients.
AboutWeb is a subsidiary of Penacity, LLC.
Role Service Catalog Manager Location Temporary WFH due to COVID-19 McLean, VA Review opportunities for process enhancements and for improving the efficiency and effectiveness of the process.
Ensure that the Service Catalog Management process is fit for purpose.
Ensure that the Service Catalog is available, accurate, and meets IT Service Provider and End User needs.
Obtain and verify information to be included in the Service Catalog from the authorized Service Owners and other information providers.
.
Assist with the production and maintenance of accurate links to Service Level Agreements, Operating Level Agreements, Underpinning Contracts, the Service Portfolio, and the corresponding maintenance procedures.
Ensure each service has an identified Service Owner and Provider.
Record and manage all complaints and escalate, where necessary, to reach resolution.
Analyze and review Service Catalog and SLM agreements for referential integrity, and to ensure that the catalog and agreements consider the same service dependencies.
Organize and maintain the regular Service Catalog review activities with both Customers and Service Owners including.
Audit the Service Catalog Management process.
Coordinate and facilitate Service Catalog Management meetings to assess Service Catalog quality and value and to address any actionable gaps.
Ensure the publication of new Service Offering Ensure that the information in the Service Catalog is consistent with information in the Service Portfolio.
Experience performing the tasks above for a large IT organization.
Required Skills Bachelor's degree or relevant experience 5
years direct work experience in managing the business of IT including a minimum 2 years' experience with direct responsibility in the service catalog management field.
Strong knowledge of ITIL v3 Processes, especially Service Catalog Management.
Familiarity with ITIL v4.
Familiarity with Infrastructure technology - preferably network operations and voicevideo services Strong documentation, process analysis, design, and process improvement.
Experience in IT Operations Management disciplines ITIL Foundation Certified (v3 or v4) with at least one ITIL intermediate certification (or equivalent experience).
Experience using ticketing tools such as BMC Remedy, Service Now, or similar.
Good presentation and communications skills across multiple levels of the organization, including senior management.
Must be able to articulate messages across a variety of audiences.
Self-driven and ability to work independently.
Have great degree of technical understanding and literacy.
Strong customer service, analytical, research, interpersonal and problem-solving skills required.
Working knowledge of MS-Office products for Windows including Word, Excel, Visio, Project and SharePoint.
Ability to obtain and maintain a Public Trust.
If you are interested in applying for this job, or if you know someone who is (we offer referral bonuses), please get in touch with us at AW.
Estimated Salary: $20 to $28 per hour based on qualifications.
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