Sr Lead Help Desk/Support Specialist
Company Name:
BAE Systems
Responsible for recording incidents and providing support to the users. Provides a total customer support service as a single point of contact for all issues relating to IT and IS services for a particular customer.
Provides technical assistance to computer system users, including the use of computer hardware and software, including printing, installation, word-processing, electronic mail, and operating systems.
Maintains a service perspective including an understanding of relationships, dependencies and requirements of hardware and software components and the organizations that support them. Answers questions or resolve computer problems for clients in person, via telephone or from remote location.
Provides assistance concerning the use of computer hardware and software, including printing, installation, word-processing, electronic mail, and operating systems.
Required Skills and Education
Considerable knowledge of operating systems, operating environments, and networks. Ability to anticipate impact on respective operating systems to include: UNIX, High Performance Computing Platforms, such as Sun Microsystems' F15000 or F6800, HP's Superdrome, or a large-scale Linux Beowulf Cluster. Experience with Zone under Solaris 10, ZFS under Solaris 10, and Service Management Facility (SMF) under Solaris 10. In depth knowledge of Solaris 9 & 10, Jumpstart, LDAP, ICSA certified, Familiarity with Microsoft Windows 2000 & 2003, Experience administering a Windows active directory network. Experience administering Windows Servers. Familiar with Roundtable and secure enclaves.
Preferred Skills and Education
dl margin:0 0 .8em dt font-weight:bold dd margin:.4em 0 0 2em
Preferred Skills:
Technology: Backup or archival software - Acronis Recovery Expert; Backup and archival software; Systems and data disaster recovery software; VERITAS NetBackup Data base management system software - Database management software; Microsoft SQL Server; Quest Central; Sybase Replication Server Development environment software - C; Microsoft Visual Basic; Prolog; Restructured extended executor REXX Metadata management software - AllFusion ERwin Data Modeler; Data modeling software; IBM Rational Data Architect; Visual Paradigm DB Visual ARCHITECT Object or component oriented development software - Microsoft Visual C# .NET; Practical extraction and reporting language Perl; Sun Microsystems Java; Sybase PowerBuilder Tools: Desktop computers Hard disk arrays - Redundant array of independent disks RAID systems Hard disk drives - Hard disks Notebook computers Tape arrays - Tape libraries
About BAE Systems Intelligence & Security
BAE Systems is a premier global defense and security company with approximately 90,000 employees delivering a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support and services.
Information Solutions, based in Reston, Virginia, is among the 10 largest IT providers to the U.S. government, serving most of the federal defense and civilian marketplace. It provides network-centric command, control, computing, and intelligence (C3I) solutions; wideband networking radio systems; information systems for the U.S. intelligence community; geospatial information services; and information technology services. Leveraging its knowledge of signals and data derived from signals, Information Solutions has attained a market-leading position in advanced information technology research, intelligence analysis and production, and geospatial exploitation software.
People are the greatest asset in any Company
BAE Systems is committed to a high performance culture and provides an environment that challenges our employees to be remarkable and obtain their full potential.
Equal Opportunity Employer. Females. Minorities. Veterans. Disabled
Department
0CE000_National IT Mission Solutions
Company
GDE_BAE Systems Info Solutions,Inc
Sr Lead Help Desk/Support Specialist
McLean, Virginia
466BR-1000 Estimated Salary: $20 to $28 per hour based on qualifications.
BAE Systems
Responsible for recording incidents and providing support to the users. Provides a total customer support service as a single point of contact for all issues relating to IT and IS services for a particular customer.
Provides technical assistance to computer system users, including the use of computer hardware and software, including printing, installation, word-processing, electronic mail, and operating systems.
Maintains a service perspective including an understanding of relationships, dependencies and requirements of hardware and software components and the organizations that support them. Answers questions or resolve computer problems for clients in person, via telephone or from remote location.
Provides assistance concerning the use of computer hardware and software, including printing, installation, word-processing, electronic mail, and operating systems.
Required Skills and Education
Considerable knowledge of operating systems, operating environments, and networks. Ability to anticipate impact on respective operating systems to include: UNIX, High Performance Computing Platforms, such as Sun Microsystems' F15000 or F6800, HP's Superdrome, or a large-scale Linux Beowulf Cluster. Experience with Zone under Solaris 10, ZFS under Solaris 10, and Service Management Facility (SMF) under Solaris 10. In depth knowledge of Solaris 9 & 10, Jumpstart, LDAP, ICSA certified, Familiarity with Microsoft Windows 2000 & 2003, Experience administering a Windows active directory network. Experience administering Windows Servers. Familiar with Roundtable and secure enclaves.
Preferred Skills and Education
dl margin:0 0 .8em dt font-weight:bold dd margin:.4em 0 0 2em
Preferred Skills:
Technology: Backup or archival software - Acronis Recovery Expert; Backup and archival software; Systems and data disaster recovery software; VERITAS NetBackup Data base management system software - Database management software; Microsoft SQL Server; Quest Central; Sybase Replication Server Development environment software - C; Microsoft Visual Basic; Prolog; Restructured extended executor REXX Metadata management software - AllFusion ERwin Data Modeler; Data modeling software; IBM Rational Data Architect; Visual Paradigm DB Visual ARCHITECT Object or component oriented development software - Microsoft Visual C# .NET; Practical extraction and reporting language Perl; Sun Microsystems Java; Sybase PowerBuilder Tools: Desktop computers Hard disk arrays - Redundant array of independent disks RAID systems Hard disk drives - Hard disks Notebook computers Tape arrays - Tape libraries
About BAE Systems Intelligence & Security
BAE Systems is a premier global defense and security company with approximately 90,000 employees delivering a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support and services.
Information Solutions, based in Reston, Virginia, is among the 10 largest IT providers to the U.S. government, serving most of the federal defense and civilian marketplace. It provides network-centric command, control, computing, and intelligence (C3I) solutions; wideband networking radio systems; information systems for the U.S. intelligence community; geospatial information services; and information technology services. Leveraging its knowledge of signals and data derived from signals, Information Solutions has attained a market-leading position in advanced information technology research, intelligence analysis and production, and geospatial exploitation software.
People are the greatest asset in any Company
BAE Systems is committed to a high performance culture and provides an environment that challenges our employees to be remarkable and obtain their full potential.
Equal Opportunity Employer. Females. Minorities. Veterans. Disabled
Department
0CE000_National IT Mission Solutions
Company
GDE_BAE Systems Info Solutions,Inc
Sr Lead Help Desk/Support Specialist
McLean, Virginia
466BR-1000 Estimated Salary: $20 to $28 per hour based on qualifications.
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