Customer Support Associate

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Position Type:
Customer Support Associates are responsible for executing ID.me's member verification procedures, customer service issues and responding to customer questions and feedback. As a member of a high-growth startup company, you will engage in a variety of additional tasks and projects, and will be asked to exercise a high level of autonomy and responsibility. As a member of a rapidly expanding startup, your opportunities within the company could quickly expand as well.
ID.me is hiring for a Customer Support Associate and we're looking for a team member who wants the opportunity to serve our unique member base. We're looking for a team player but someone who is able to operate independently, demonstrate initiative and has a keen understanding of customer service techniques and best practices. Military veterans and military family members are encouraged to apply.
Knowledge & Skill Requirements
Good sense of humor
Engaging personality
Strong interpersonal and communication skills, both spoken and written
Strong project management skills
Ability to execute multiple tasks simultaneously
Ability to adapt within a changing and fast-paced environment
Familiarity & proficiency with MS Office products, customer service and social media platforms

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