Desktop Support
Trinity Technology Solutions Trinity Technology Solutions McLean, VA McLean, VA Contract Contract $26.
38 - $28.
63 an hour $26.
38 - $28.
63 an hour 21 hours ago 21 hours ago 21 hours ago About us We are professional and agile.
Our work environment includes:
Modern office setting Food provided Job Title:
Desktop Support AnalystDuration:
Mclean, Virginia (Day 1 Onsite)Location:
Contract Here's What You'll Do:
Provide exceptional customer service at the walkup service desk to resolve incidents immediately and expedite fulfillment of requests.
Provide remote support over the phone using remote desktop tools.
Assist employees with installation, configuration, and troubleshooting of computer hardware - laptops, desktops, peripherals, printers, mobile devices.
Ability to triage tickets and troubleshoot independently.
Install and support desktop software for corporate laptops.
Assist with the onboarding and offboarding process.
Provision/deprovision user accounts and application access.
Create and maintain laptop images.
Document and resolve all tickets in a timely manner, adhering to established SLAs.
Interact with vendor support to resolve technical problems with hardware and/or software.
Create and maintain internal IT knowledge base articles to document procedures.
Create end user documentation (How To, FAQ).
Requirements:
Experience with Azure Active Directory, Exchange, SharePoint, Teams, and basic network troubleshooting.
Experience in Endpoint services (Intune for iOS).
Excellent customer service, attention to detail, communication and documentation skills.
Must be a team player and willing to work outside the box to get things done as needed.
Experience working in an IT Service Desk environment.
Experience configuring and troubleshooting Windows & Mac laptop.
Experience troubleshooting Microsoft Office applications and administering Office 365 accounts.
Microsoft Teams, Apple MacBook.
Be highly motivated, able to work with minimal supervision, and adapt to changes as needed.
Job Type:
Contract Pay:
$26.
38 - $28.
63 per hour
Benefits:
401(k) Dental insurance Health insurance Schedule:
8 hour shift
Experience:
Customer support:
1 year (Preferred) iOS:
1 year (Preferred) Windows:
1 year (Preferred) Ability to Relocate:
McLean, VA:
Relocate before starting work (Required) Work Location:
On the road.
Estimated Salary: $20 to $28 per hour based on qualifications.
38 - $28.
63 an hour $26.
38 - $28.
63 an hour 21 hours ago 21 hours ago 21 hours ago About us We are professional and agile.
Our work environment includes:
Modern office setting Food provided Job Title:
Desktop Support AnalystDuration:
Mclean, Virginia (Day 1 Onsite)Location:
Contract Here's What You'll Do:
Provide exceptional customer service at the walkup service desk to resolve incidents immediately and expedite fulfillment of requests.
Provide remote support over the phone using remote desktop tools.
Assist employees with installation, configuration, and troubleshooting of computer hardware - laptops, desktops, peripherals, printers, mobile devices.
Ability to triage tickets and troubleshoot independently.
Install and support desktop software for corporate laptops.
Assist with the onboarding and offboarding process.
Provision/deprovision user accounts and application access.
Create and maintain laptop images.
Document and resolve all tickets in a timely manner, adhering to established SLAs.
Interact with vendor support to resolve technical problems with hardware and/or software.
Create and maintain internal IT knowledge base articles to document procedures.
Create end user documentation (How To, FAQ).
Requirements:
Experience with Azure Active Directory, Exchange, SharePoint, Teams, and basic network troubleshooting.
Experience in Endpoint services (Intune for iOS).
Excellent customer service, attention to detail, communication and documentation skills.
Must be a team player and willing to work outside the box to get things done as needed.
Experience working in an IT Service Desk environment.
Experience configuring and troubleshooting Windows & Mac laptop.
Experience troubleshooting Microsoft Office applications and administering Office 365 accounts.
Microsoft Teams, Apple MacBook.
Be highly motivated, able to work with minimal supervision, and adapt to changes as needed.
Job Type:
Contract Pay:
$26.
38 - $28.
63 per hour
Benefits:
401(k) Dental insurance Health insurance Schedule:
8 hour shift
Experience:
Customer support:
1 year (Preferred) iOS:
1 year (Preferred) Windows:
1 year (Preferred) Ability to Relocate:
McLean, VA:
Relocate before starting work (Required) Work Location:
On the road.
Estimated Salary: $20 to $28 per hour based on qualifications.
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