Strategy and Change Management PM and Solution Director with Security Clearance
HumanTouch's Strategy and Change Management Program Manager will support our federal clients in developing strategies and implementing changeWe are looking for management consulting experts who are driven to work with a team to deliver mission-impactful solutionsThis role requires someone who loves client engagement, can design complex deliverables, understands how to connect dots across large systems, enjoys developing staff, has experience growing business, and can work across one or several change projects in a fast-paced environmentAs a director leading the HumanTouch Strategy and Change Management solution, there are three key areas of responsibility:
Solution Management:
Responsible for leading the solution area to document and mature solution offerings and sharing best practices that can be applied across the various client engagements we are supportingClient Delivery Portfolio Management:
Serve as a Program Manager supporting Client Delivery projects and provide portfolio management and oversight for the Strategy and Change Management client delivery engagements, with a focus on quality assurance risk management, customer experience, satisfaction, and successBusiness Development:
Lead Strategy and Change Management Solution Growth Strategy to expand the solution delivery portfolioIncludes coordination with Client Engagement Account leads, Business Development team, and teaming partnersThe ideal candidate is a dynamic and accomplished leader who can both lead and work effectively in a matrixed organization and possesses:
Strong leadership presence, willing to hold others accountableProven mastery of rapport-building skills and can form bonds at all levels of the organization, from front-line employees to third-party executive partners Established, seasoned, and proven matrix management skills given the need to deliver via others up and down the organizationHas high comfort in leading direct and indirect reports Solid business acumen and polished presentation skills Customer-centric mindset, experienced in innovation and shaping services; has the drive and passion for understanding customer needs Proven business-level strategy experience, including the strategic planning and implementation activities that occur to set and steer the direction of the business unit Job Duties:
Foster a work environment that will attract and maintain an entrepreneurial workforce of talented, engaged, and satisfied employees Interface with all levels of leadership and employees, execute organizational development strategy, and drive change initiatives that are consistent with established standards across the solution areaAnticipates industry's future directions and relates those changes to current and future needs and projects Provide direction and leadership, manage ongoing analysis, and manage appropriate systems and processes to deliver a quality customer experience through effective development, operational support, tools, consistent methodology, continuous improvement, and metrics Create and mature Go-To-Market solution offerings for the Strategy and Change Management Solution are Create a shared collaboration space for solution management to include solution materials, best practices (tools, templates) for project team use, project portfolio management files, and business development filesLead collaborative efforts with other solution groups to develop, manage, track, and analyze operational support structures, tools, methods, procedures, and processes to gain maximum effectiveness, efficiency, and a quality customer experience Analyzes and manages operating expense budgets and P&LWorks with leaders to prepare departmental reports and metrics Drive a customer-centric and innovation-led service delivery and support strategy Demonstrate executive maturity and operational diligence to ensure systems, processes, and employee practices are robust to support a service in which our consumers put their trust in HumanTouch Cultivate a team of practitioners who can deliver Strategy and Change Management Solutions Perform performance management responsibilities, including performance reviews, task delegation, project scheduling, project financials, quality review, and client managementManage business development activities, such as proposals, capture, interaction with client engagement account teams, develop whitepapers, participate in conferences, and/or other thought leadership materialsServe as a mentor and coach to other leaders and direct reports to ensure success in their role Navigate complex environments:
At relevant times throughout the project, advise client on coalition-building, introduce frameworks to help clients think differently about a problem, and support the Rockwood project team in developing approaches and deliverables to enable change through complex environmentsDevelop organizational strategies:
Create client strategies, frequently focused on managing change for enterprise-level initiatives and applying a structured methodology (to address leadership, communications, team performance, training, culture, and other change elements)May also include areas such as business process reengineering, training, technology adoption, and knowledge managementAct as a trusted advisor:
Develop and expand trusted relationships with clients and stakeholders to gather a deep understanding of client needs and to help them navigate the political and ever-changing environmentLead change management and strategy implementation initiatives:
Take charge of the overall change management process, including identifying and addressing resistance to change, managing stakeholder expectations, and ensuring that the project is completed on time and within budgetConduct organizational assessments:
Assess the potential impact of the change on the organization, including changes to processes, systems, and peopleIdentify the current and future state, and what it takes to get from one to the nextCommunicate with and engage stakeholders:
Develop and implement communication plans to inform stakeholders and employees about the change and its impact on their roles and responsibilitiesMeasure and report on progress:
Monitor the progress of the change initiative and report on the results, including identifying and addressing any issues or challenges that ariseCollaborate with other departments:
Work closely with other departments and stakeholders to ensure that the change initiative is aligned with organizational goals and objectivesEvaluate the success of the change initiative:
Evaluate the success of the change initiative and identify areas for improvement for future change management initiativesEnsure compliance:
Ensure that the change initiative is compliant with relevant regulations and standardsProvide leadership:
Provide leadership to the Rockwood team, including setting goals, managing performance, identifying requirements for the future success of a client organization, and crafting those ideas into new project opportunities to support business development activities to secure the workExpand the relationship base and opportunities for new work at existing client accounts and identify leads to sell services to new clientsExperience&
Qualifications:
Qualifications:
Minimum 10 years of related work experience with increasing levels of supervisory and leadership responsibility Ability to obtain and maintain certain job-related certifications if no job-related advanced degreesBachelors in a related field such as business, psychology, industrial psychology, organizational development, or communications Demonstrated success in developing and growing relationships and accounts Business acumen, including an understanding of the client organization's industry, market trends, and competitive landscape Knowledge of various change management methodologies and frameworks such as Prosci, ADKAR, and Kotter's eight-step model Analytical and problem-solving skills, including the ability to identify issues, develop solutions, and evaluate the effectiveness of technology solutions Excellent communication skills, including the ability to effectively communicate with stakeholders at all levels of the organization and the ability to deliver presentations, training sessions, and workshops Ability to build, lead, and develop high-performing consulting teams Ability to provide career development and feedback for individual staff at all levels Ability to commute regularly to sites within the Washington metropolitan area and participate in a hybrid work environment, including on-site and virtual locations Expertise in other management consulting areas such as strategy development/implementation, strategic communications and stakeholder engagement, business process reengineering U.
Scitizenship may be requiredAbility to work in the United States indefinitely requiredAbility and willingness to travel as neededAbility to sit in an office environment for long periods of timeAbility to obtain and maintain a security clearancePreferred:
Master's degree Familiarity with the federal government operations, including trends and best practices related to change management Relevant change management certifications such as Prosci Certified Change Practitioner or Certified Change Management Professional PMP certification Membership in industry- and/or market-specific organizations Recommended Skills Analytical Assessments Business Development Business Management Business Process Improvement Certified Project Management Professional Estimated Salary: $20 to $28 per hour based on qualifications.
Solution Management:
Responsible for leading the solution area to document and mature solution offerings and sharing best practices that can be applied across the various client engagements we are supportingClient Delivery Portfolio Management:
Serve as a Program Manager supporting Client Delivery projects and provide portfolio management and oversight for the Strategy and Change Management client delivery engagements, with a focus on quality assurance risk management, customer experience, satisfaction, and successBusiness Development:
Lead Strategy and Change Management Solution Growth Strategy to expand the solution delivery portfolioIncludes coordination with Client Engagement Account leads, Business Development team, and teaming partnersThe ideal candidate is a dynamic and accomplished leader who can both lead and work effectively in a matrixed organization and possesses:
Strong leadership presence, willing to hold others accountableProven mastery of rapport-building skills and can form bonds at all levels of the organization, from front-line employees to third-party executive partners Established, seasoned, and proven matrix management skills given the need to deliver via others up and down the organizationHas high comfort in leading direct and indirect reports Solid business acumen and polished presentation skills Customer-centric mindset, experienced in innovation and shaping services; has the drive and passion for understanding customer needs Proven business-level strategy experience, including the strategic planning and implementation activities that occur to set and steer the direction of the business unit Job Duties:
Foster a work environment that will attract and maintain an entrepreneurial workforce of talented, engaged, and satisfied employees Interface with all levels of leadership and employees, execute organizational development strategy, and drive change initiatives that are consistent with established standards across the solution areaAnticipates industry's future directions and relates those changes to current and future needs and projects Provide direction and leadership, manage ongoing analysis, and manage appropriate systems and processes to deliver a quality customer experience through effective development, operational support, tools, consistent methodology, continuous improvement, and metrics Create and mature Go-To-Market solution offerings for the Strategy and Change Management Solution are Create a shared collaboration space for solution management to include solution materials, best practices (tools, templates) for project team use, project portfolio management files, and business development filesLead collaborative efforts with other solution groups to develop, manage, track, and analyze operational support structures, tools, methods, procedures, and processes to gain maximum effectiveness, efficiency, and a quality customer experience Analyzes and manages operating expense budgets and P&LWorks with leaders to prepare departmental reports and metrics Drive a customer-centric and innovation-led service delivery and support strategy Demonstrate executive maturity and operational diligence to ensure systems, processes, and employee practices are robust to support a service in which our consumers put their trust in HumanTouch Cultivate a team of practitioners who can deliver Strategy and Change Management Solutions Perform performance management responsibilities, including performance reviews, task delegation, project scheduling, project financials, quality review, and client managementManage business development activities, such as proposals, capture, interaction with client engagement account teams, develop whitepapers, participate in conferences, and/or other thought leadership materialsServe as a mentor and coach to other leaders and direct reports to ensure success in their role Navigate complex environments:
At relevant times throughout the project, advise client on coalition-building, introduce frameworks to help clients think differently about a problem, and support the Rockwood project team in developing approaches and deliverables to enable change through complex environmentsDevelop organizational strategies:
Create client strategies, frequently focused on managing change for enterprise-level initiatives and applying a structured methodology (to address leadership, communications, team performance, training, culture, and other change elements)May also include areas such as business process reengineering, training, technology adoption, and knowledge managementAct as a trusted advisor:
Develop and expand trusted relationships with clients and stakeholders to gather a deep understanding of client needs and to help them navigate the political and ever-changing environmentLead change management and strategy implementation initiatives:
Take charge of the overall change management process, including identifying and addressing resistance to change, managing stakeholder expectations, and ensuring that the project is completed on time and within budgetConduct organizational assessments:
Assess the potential impact of the change on the organization, including changes to processes, systems, and peopleIdentify the current and future state, and what it takes to get from one to the nextCommunicate with and engage stakeholders:
Develop and implement communication plans to inform stakeholders and employees about the change and its impact on their roles and responsibilitiesMeasure and report on progress:
Monitor the progress of the change initiative and report on the results, including identifying and addressing any issues or challenges that ariseCollaborate with other departments:
Work closely with other departments and stakeholders to ensure that the change initiative is aligned with organizational goals and objectivesEvaluate the success of the change initiative:
Evaluate the success of the change initiative and identify areas for improvement for future change management initiativesEnsure compliance:
Ensure that the change initiative is compliant with relevant regulations and standardsProvide leadership:
Provide leadership to the Rockwood team, including setting goals, managing performance, identifying requirements for the future success of a client organization, and crafting those ideas into new project opportunities to support business development activities to secure the workExpand the relationship base and opportunities for new work at existing client accounts and identify leads to sell services to new clientsExperience&
Qualifications:
Qualifications:
Minimum 10 years of related work experience with increasing levels of supervisory and leadership responsibility Ability to obtain and maintain certain job-related certifications if no job-related advanced degreesBachelors in a related field such as business, psychology, industrial psychology, organizational development, or communications Demonstrated success in developing and growing relationships and accounts Business acumen, including an understanding of the client organization's industry, market trends, and competitive landscape Knowledge of various change management methodologies and frameworks such as Prosci, ADKAR, and Kotter's eight-step model Analytical and problem-solving skills, including the ability to identify issues, develop solutions, and evaluate the effectiveness of technology solutions Excellent communication skills, including the ability to effectively communicate with stakeholders at all levels of the organization and the ability to deliver presentations, training sessions, and workshops Ability to build, lead, and develop high-performing consulting teams Ability to provide career development and feedback for individual staff at all levels Ability to commute regularly to sites within the Washington metropolitan area and participate in a hybrid work environment, including on-site and virtual locations Expertise in other management consulting areas such as strategy development/implementation, strategic communications and stakeholder engagement, business process reengineering U.
Scitizenship may be requiredAbility to work in the United States indefinitely requiredAbility and willingness to travel as neededAbility to sit in an office environment for long periods of timeAbility to obtain and maintain a security clearancePreferred:
Master's degree Familiarity with the federal government operations, including trends and best practices related to change management Relevant change management certifications such as Prosci Certified Change Practitioner or Certified Change Management Professional PMP certification Membership in industry- and/or market-specific organizations Recommended Skills Analytical Assessments Business Development Business Management Business Process Improvement Certified Project Management Professional Estimated Salary: $20 to $28 per hour based on qualifications.
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