Collections Specialist
TITLE:
Collections Specialist KEY RELATIONSHIPS:
Billing Team, OE Sales team, Client Engagement Managers
Summary:
Our organization is looking for a Collections Specialist who can help us to achieve the cash collection and aging goals established.
The Collections Specialist will be responsible for reviewing each account, predominately US Federal Government customer accounts, to determine the best way to approach the client, and then executing their plan.
The ideal candidate for this position can work as part of a team and is able to work in an environment where work assignments change frequently.
As part of working with the US Federal Government, ability to upload customer invoices on the various government portals based on specific requirements in the contracts as specified.
The Collections Specialist is responsible for initiating calls with delinquent customers by phone, email or mail to collect payments and settle accounts.
Follows-up with delinquent accounts, updates and maintains accurate financial records.
DUTIES AND RESPONSIBLITIES:
Timely cash collection of customer accounts, including research each account using company records and resources that are made available Manage portfolio of accounts including delinquency, write-offs, credit memos, and make recommendations on any action to be taken.
Conduct custom collections campaigns on each client that consist of emails, phone calls and standard mail correspondence.
Develop collections methods that consistently lead to achieving or exceeding goals.
Work closely with team members to create ways to bring in revenue and find success as a group.
Solve problems quickly and create resolutions that bring in revenue on a regular basis.
Receive payments (ACH/Wire/Checks/CC) from customers of invoices, determine invoice(s) the payment pertains to, apply the payment in the system.
Scan and archive monthly GL entries pertaining to payment activity.
Other duties as assigned NECESSARY KNOWLEDGE, SKILLS, AND ABILITIES:
Excellent follow-up process Analytical /issue resolution skills Proven ability to research items, overcome obstacles and get results Strong communication and negotiation skills Understands priorities and can organize time accordingly Proficiency with MS Office suite Familiarity with Dynamics AX and MS Power BI - preferred EDUCATION AND EXPERIENCE REQUIRED:
Experience with Government and commercial invoicing portals (WAWF/PIEE, IPP, and VIPERS, etc.
) - preferred Experience with US federal government contract- preferred 2-year experience in collection, contracts, or equivalent BA/BS degree in Accounting or Finance - preferred Management Concepts requires all employees to be vaccinated against Covid-19 according to current CDC guidelines.
Candidates will be required to show proof of being fully vaccinated against COVID-19 upon commencing employment.
Reasonable accommodations will be considered on a case-by-case basis for exemptions to this requirement in accordance with applicable law.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Collections Specialist KEY RELATIONSHIPS:
Billing Team, OE Sales team, Client Engagement Managers
Summary:
Our organization is looking for a Collections Specialist who can help us to achieve the cash collection and aging goals established.
The Collections Specialist will be responsible for reviewing each account, predominately US Federal Government customer accounts, to determine the best way to approach the client, and then executing their plan.
The ideal candidate for this position can work as part of a team and is able to work in an environment where work assignments change frequently.
As part of working with the US Federal Government, ability to upload customer invoices on the various government portals based on specific requirements in the contracts as specified.
The Collections Specialist is responsible for initiating calls with delinquent customers by phone, email or mail to collect payments and settle accounts.
Follows-up with delinquent accounts, updates and maintains accurate financial records.
DUTIES AND RESPONSIBLITIES:
Timely cash collection of customer accounts, including research each account using company records and resources that are made available Manage portfolio of accounts including delinquency, write-offs, credit memos, and make recommendations on any action to be taken.
Conduct custom collections campaigns on each client that consist of emails, phone calls and standard mail correspondence.
Develop collections methods that consistently lead to achieving or exceeding goals.
Work closely with team members to create ways to bring in revenue and find success as a group.
Solve problems quickly and create resolutions that bring in revenue on a regular basis.
Receive payments (ACH/Wire/Checks/CC) from customers of invoices, determine invoice(s) the payment pertains to, apply the payment in the system.
Scan and archive monthly GL entries pertaining to payment activity.
Other duties as assigned NECESSARY KNOWLEDGE, SKILLS, AND ABILITIES:
Excellent follow-up process Analytical /issue resolution skills Proven ability to research items, overcome obstacles and get results Strong communication and negotiation skills Understands priorities and can organize time accordingly Proficiency with MS Office suite Familiarity with Dynamics AX and MS Power BI - preferred EDUCATION AND EXPERIENCE REQUIRED:
Experience with Government and commercial invoicing portals (WAWF/PIEE, IPP, and VIPERS, etc.
) - preferred Experience with US federal government contract- preferred 2-year experience in collection, contracts, or equivalent BA/BS degree in Accounting or Finance - preferred Management Concepts requires all employees to be vaccinated against Covid-19 according to current CDC guidelines.
Candidates will be required to show proof of being fully vaccinated against COVID-19 upon commencing employment.
Reasonable accommodations will be considered on a case-by-case basis for exemptions to this requirement in accordance with applicable law.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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