Customer Service Representative *TS/SCI Full Scope Poly Clearance Required
IAP has an IMMEDIATE need for a Customer Service Representatives to support our Customer in Bethesda, MD and McLean, VA.
An ACTIVE TS/SCI w/Poly is required.
Essential Job Functions:
The Customer Service Specialist (CSS) provides support and communications to customers from the Customer Service Center.
CSS work is to provide a single point-of-contact to the broad array of services offered to our customers.
Respond to all telephone, walk-in and electronic inquiries for assistanceEnter requests for service into the Service Order Request Database (SORD) and notify the appropriate first responder for actionUtilize an automatic call distribution system to receive calls and minimize the time customers wait to connect to a representativeCreate meeting reservations in the Conference Room Scheduler, scanning the system ensuring no double bookings are created or are addressed immediatelyReceive and create compound parking permits based upon justifiable need and space availabilityCoordinate with Conference Room Support personnel to ensure requests for room configurations are communicated and carried out as appropriateServe as the face of our client to greet customers and answer inquiries professionally and eloquentlyCapture productivity metrics and submit weekly as requestedPerform other ad hoc administrative duties as assigned.
Education &
Experience:
High school diploma or GEDExcellent communication skillsBasic computer skills (MS Word, MS Excel and Lotus Notes)Preferred Knowledge & Skills:
One (1) year recent experience working at a customer service center is desirableKnowledge of IC regulations, policies, practices and proceduresStrong interpersonal skills to maintain effective working relationships with team and customersGood oral and written communication skills sufficient to respond to customers' routine questions in a clear and concise mannerAbility to manage own activities and workflow under tight deadlinesAbility to apply a strong customer focus orientation to understand customer requirements, suggest and implements solutionsAbility to ensure that management, co-workers, customers and stakeholders are kept informedAbility to adapt to changing work requirements and priorities that may require overtime or extended hours Security Clearance:
Active Top Secret SCI Clearance with Polygraph - Customer Service Representative (TS/SCI with Poly)Work Schedule8:
00 am to 4:
00 pm, Monday through Friday.
This position also supports two off site customer support offices.
IAP - Ingenuity and Purposewww.
iapws.
comA leading international government contractor for more than 60 years, IAP provides a broad spectrum of services and solutions to US and international government agencies, and organizations.
A world-class leader in providing seasoned program management, IAP leverages and integrates its capabilities to provide safe, innovative, and reliable solutions to meet customers' diverse and complex challenges.
IAP's corporate headquarters is located in Cape Canaveral, FL, and operates in over 100 locations in 20 countries worldwide.
IAP also maintains offices in Panama City, FL, Virginia, the United Kingdom, and the Middle East.
Job Type:
Full-timePay:
$58,000.
00 - $65,000.
00 per yearSchedule:
Monday to FridayApplication Question(s):
Do you meet the minimum security requirements?Education:
High school or equivalent (Preferred)
Experience:
Customer service:
1 year (Preferred)Work Location:
One location.
Estimated Salary: $20 to $28 per hour based on qualifications.
An ACTIVE TS/SCI w/Poly is required.
Essential Job Functions:
The Customer Service Specialist (CSS) provides support and communications to customers from the Customer Service Center.
CSS work is to provide a single point-of-contact to the broad array of services offered to our customers.
Respond to all telephone, walk-in and electronic inquiries for assistanceEnter requests for service into the Service Order Request Database (SORD) and notify the appropriate first responder for actionUtilize an automatic call distribution system to receive calls and minimize the time customers wait to connect to a representativeCreate meeting reservations in the Conference Room Scheduler, scanning the system ensuring no double bookings are created or are addressed immediatelyReceive and create compound parking permits based upon justifiable need and space availabilityCoordinate with Conference Room Support personnel to ensure requests for room configurations are communicated and carried out as appropriateServe as the face of our client to greet customers and answer inquiries professionally and eloquentlyCapture productivity metrics and submit weekly as requestedPerform other ad hoc administrative duties as assigned.
Education &
Experience:
High school diploma or GEDExcellent communication skillsBasic computer skills (MS Word, MS Excel and Lotus Notes)Preferred Knowledge & Skills:
One (1) year recent experience working at a customer service center is desirableKnowledge of IC regulations, policies, practices and proceduresStrong interpersonal skills to maintain effective working relationships with team and customersGood oral and written communication skills sufficient to respond to customers' routine questions in a clear and concise mannerAbility to manage own activities and workflow under tight deadlinesAbility to apply a strong customer focus orientation to understand customer requirements, suggest and implements solutionsAbility to ensure that management, co-workers, customers and stakeholders are kept informedAbility to adapt to changing work requirements and priorities that may require overtime or extended hours Security Clearance:
Active Top Secret SCI Clearance with Polygraph - Customer Service Representative (TS/SCI with Poly)Work Schedule8:
00 am to 4:
00 pm, Monday through Friday.
This position also supports two off site customer support offices.
IAP - Ingenuity and Purposewww.
iapws.
comA leading international government contractor for more than 60 years, IAP provides a broad spectrum of services and solutions to US and international government agencies, and organizations.
A world-class leader in providing seasoned program management, IAP leverages and integrates its capabilities to provide safe, innovative, and reliable solutions to meet customers' diverse and complex challenges.
IAP's corporate headquarters is located in Cape Canaveral, FL, and operates in over 100 locations in 20 countries worldwide.
IAP also maintains offices in Panama City, FL, Virginia, the United Kingdom, and the Middle East.
Job Type:
Full-timePay:
$58,000.
00 - $65,000.
00 per yearSchedule:
Monday to FridayApplication Question(s):
Do you meet the minimum security requirements?Education:
High school or equivalent (Preferred)
Experience:
Customer service:
1 year (Preferred)Work Location:
One location.
Estimated Salary: $20 to $28 per hour based on qualifications.
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