Operations Systems Administrator
POSITION PROFILE This is a technical operations position whose main responsibilities include advanced troubleshooting of customer and internal mindSHIFT issues related to customer services, systems, and related hardware/software.
Work in a distributed team environment to drive efficiency improvements through creative solutions using a variety of inter-connected tools.
Must be a team player, forward thinking, self-motivated and have a strong desire to make a difference in the company.
JOB DUTIES AND RESPONSIBILITIES Diagnose and manage software and server issues escalated by NOC, Customer Care, and other mindSHIFT groups Perform initial problem analysis, issue trending, and outage management Utilize various tools for monitoring and testing all systems Assist various teams with related requests and any other assistance that is required Work with vendors to resolve issues for customers with technical support contracts with said vendors Provide timely updates to clients and internal staff regarding escalated issues and mission critical outages Provide weekend and off-hours support, as needed Provide guidance to NOC, Customer Care, and Customer Engineers regarding technical issues related to Windows Server, mail delivery, network problems, and other supported technologies Input and manage tickets through our SNOW system Generate documentation for processes in the NOC as needed Maintain client security levels and confidentiality of information Learn and follow company policies and procedures Perform in a fast paced, high volume environment Perform other duties as assigned QUALIFICATIONS (Education, Experience, and Certifications) 2
years of relevant experience.
Bachelor's degree in Computer Science or a related discipline preferred.
Two or more years of experience in managed IT services strongly preferred Ricoh is an EEO/Affirmative Action Employer - Minorities/Women/Protected Veterans/Disabled.
Click Here to view RicohUSA Benefits.
Estimated Salary: $20 to $28 per hour based on qualifications.
Work in a distributed team environment to drive efficiency improvements through creative solutions using a variety of inter-connected tools.
Must be a team player, forward thinking, self-motivated and have a strong desire to make a difference in the company.
JOB DUTIES AND RESPONSIBILITIES Diagnose and manage software and server issues escalated by NOC, Customer Care, and other mindSHIFT groups Perform initial problem analysis, issue trending, and outage management Utilize various tools for monitoring and testing all systems Assist various teams with related requests and any other assistance that is required Work with vendors to resolve issues for customers with technical support contracts with said vendors Provide timely updates to clients and internal staff regarding escalated issues and mission critical outages Provide weekend and off-hours support, as needed Provide guidance to NOC, Customer Care, and Customer Engineers regarding technical issues related to Windows Server, mail delivery, network problems, and other supported technologies Input and manage tickets through our SNOW system Generate documentation for processes in the NOC as needed Maintain client security levels and confidentiality of information Learn and follow company policies and procedures Perform in a fast paced, high volume environment Perform other duties as assigned QUALIFICATIONS (Education, Experience, and Certifications) 2
years of relevant experience.
Bachelor's degree in Computer Science or a related discipline preferred.
Two or more years of experience in managed IT services strongly preferred Ricoh is an EEO/Affirmative Action Employer - Minorities/Women/Protected Veterans/Disabled.
Click Here to view RicohUSA Benefits.
Estimated Salary: $20 to $28 per hour based on qualifications.
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